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Dovetail is a leading customer intelligence platform designed to help teams effectively gather, analyze, and collaborate on user research and feedback. By centralizing data from various sources—such as customer interviews, support tickets, and sales calls—Dovetail enables product managers, designers, and researchers to uncover deep insights and identify patterns that drive product innovation.

The platform supports a wide range of integrations, including Gong, Linear, and Salesforce, allowing for seamless synchronization of data and workflow automation. Users can import audio and video recordings for transcription, tag and categorize findings, and create shareable reports that keep stakeholders informed. Whether used for tracking feature requests, analyzing market trends, or managing customer feedback loops, Dovetail provides the improved visibility needed to build better products.

• How do I import Gong data into Dovetail?

  To import data from Gong, navigate to the 'New' button in the sidebar, select 'Channel', and choose 'Gong' from the data source options. You can then configure the time range and themes for analysis.

• Does Dovetail integrate with Linear?

  Yes, Dovetail integrates with Linear to link customer feedback directly to issues. You can connect Linear via the Integrations settings and create new Linear issues directly from Dovetail highlights.

• Can I sync Salesforce contacts with Dovetail?

  Yes, you can perform a bulk sync of contacts from Salesforce by accessing Source settings in the contacts view and selecting the 'Bulk sync' option next to the Salesforce integration.

• What is Dovetail used for?

  Dovetail is used for analyzing customer research data, including video interviews, support tickets, and feedback, to generate actionable insights for product development.